A high volume of these kinds of return requests could lead to account suspension.įor FBA, here are some of the most common reasons for customer returns: What you want to watch out for are returns marked with damage-related reasons, as Amazon will refund the customer immediately in these cases and charge your seller account for the return cost. Since Amazon wants to provide a great shopping experience, most of these returns come at no cost to shoppers.įor obvious reasons, returns marked with reasons based on the customer’s preference, such as “No longer needed” will be at the customer’s expense.
#Amazon return manual#
Return requests made outside of the return policy or are exempted will prompt Amazon to send you the return request for manual review.Ĭustomers can return Amazon orders for a variety of reasons (for FBM Sellers, there are as many as 72 of them).
#Amazon return professional#
Professional sellers on Amazon who are fulfilling their own orders and fall within Amazon’s return policy will automatically be enrolled in the Prepaid Return Label Program, under which Amazon will automatically send the customer a prepaid return shipping label on the seller’s behalf through Buy Shipping Services if a customer request a return within the allowable time period (Individual sellers must opt-in to this program).
If you don’t offer at least one of these options, the customer may file an A-Z Claim, which could be time consuming to deal with, not to mention could pile up and be bad for account health.Īmazon Prepaid Return Labels for Seller Fulfilled Orders This means you have to provide either of the following:įor seller fulfilled orders, you need to provide only a return address and a method of reimbursing your customer for return shipping costs (method a: prepaid shipping label, method b: reimbursement of shipping costs). Also worth noting is that if sellers don’t take action within the allotted 2 business days, Amazon has the power to initiate a refund to the buyer on their behalf and charge the amount to their seller account.Īlso note that the return orders will be sent back directly to you as a seller, not to Amazon. They also recommend responding to these requests within 24 hours and refunding the customer within 48 hours from when the return request is initiated. Amazon has a very lenient policy towards customers when it comes to returning online orders.įor individual or merchant fulfilled sellers, Amazon expressly states that your own returns policy must match or exceed the return policy applicable to Amazon and FBA orders, which pretty much means you also have to offer a 30-day return window for most products. When a customer decides to return an order, Amazon will notify them that they have initiated a return and will deduct the cost of such return from your account balance. Shoppers who purchased from FBA sellers can request a return within the 30-day window mentioned earlier (the period may be different for some categories). FBA sellers generally have little control over whether the return gets accepted or rejected by Amazon, and since Amazon is a company committed to delivering great customer service, it approves most customer returns at no cost to the shopper.
Usually, sellers settle customer complaints this way when they don’t want to hassle customers and/or don’t want to deal with returns.įor FBA sellers (most sellers use FBA to sell), Amazon takes charge of storage and logistics, which also covers processing customer returns.
#Amazon return full#
In some cases, sellers will opt to offer shoppers a full refund without asking that the item be returned, but this is not required. Sellers are required to provide either a return address in the Elected Country or pay for return shipping costs. They are recommended to respond to return requests within 24 hours, and refund customers within 48 hours. Sellers must match or exceed Amazon’s own return policy.
Sellers have little to no control on whether the returns are accepted or not, even if it was due to the customer’s fault.Īmazon tends to refund customers immediately and does the inspection afterwards. Generally, customers can request a return within 30 days from delivery. There is, however, a slight variation when it comes to returns for FBA and FBM Sellers. Some categories such as Baby Items and Birthday Gift Lists can be returned within 90 days from receipt of shipment, while other categories cannot be returned or can only be sent back to the third-party seller.
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